Shipping & Returns

 

Shipping Information

Our current order processing time upon receiving payment is 2-3 weeks. Once your order has been packaged and prepared, we send it through USPS and provide you with a tracking number so that you may keep track of your package in transit. Typical transit time is anywhere around 5 days for stateside to 2 weeks for international shipping destinations.

Shipping rates vary.

United States — $4.95 for under 3lbs, $9.95 for 3.1-4lbs, $14.95 for 4lbs and up.
Canada — $9.95 for under 2lbs, $14.95 for 2-3lbs, and $24.95 for anything over 3.1lbs
Everywhere Else – $21.00 for under 2lbs, $26.00 for 2-3lbs, $34.00 for 3-4lbs, $44.00 for 4-5lbs, and $54.00 for anything over 5.1lbs.

We offer shipping discounts on orders over a certain amount. Orders placed to USA over $50.00 will receive free shipping, and placed to Canada over $75.00.

PLEASE NOTE these prices are stated USD currency.

 

Customs

Customs charges are fees placed on your package by your home country when they are processed through your home country's customs. They are often based on the item value amount of the order. Not all packages will have custom charges, but Gunn Dean Candle Co has no way of predicting how much they may be.

It is the responsibility of the international buyer to be knowledgeable of the laws pertaining to their country and to be prepared for any fees placed on their package at the time of delivery. Fees placed on the package are out of the control of us as the seller. We are not liable for for any customs charges or fees on orders placed outside of the US.

We are also not responsible for any time taken during shipping where your package is held at customs. Again, as the seller, holding times in customs are 100% out of our control.

 

Easy Exchanges & Replacements

We of course want you to be happy with your new candles! We offer exchanges and replacements with the following criteria.

Exchanges

If you are unsatisfied with the scent or quality of your product, we are more than willing to provide an exchange. 

For all exchanges you must contact me within 3 days of receiving your item. The item must be returned in it's original condition and postage for the exchange is the responsibility of the customer. We are currently only providing exchanges to purchases from within the US.

We are not allowing the exchange, return, or refund on any custom items or boxes.

Replacements

Sometimes candles can get damaged by the carrier on their way in transit. These damages are not the responsibility of Gunn Dean Candle Co, however we will work with you to make the best out of the situation!

Please contact me immediately upon receiving your item if it is damaged. I will need to file a claim with the post office. I cannot process any refunds or replacements unless I have received verification of the damage (i.e. pictures) that I may send in the claim to the post office.

The processing time for replacements varies as I must wait for the conduction of the claim processed. Depending on the damage or how long I was contacted after the delivery, I may not be able to provide a replacement or full refund.

Please be aware that frosting is natural with soy wax and I am not responsible for any damage sustained by the candle once it has been lit. For example, I advise every candle-owner to practice proper candle care. If the candle begins to tunnel because of lack of care, this is not something I will be able to replace or refund.

 

Please contact me with any questions or concerns regarding your order.